Cancellation Policy and Deposits
Due to COVID 19 we now operate a 48 hour cancellation policy, whereby 100% of your service will be charged if you do not notify us within this timeframe that you are unable to attend your appointment. Booking for Kerastraight, Inoar or Aveda retexturising treatments, extensions, spa and wedding packages requires a 50% deposit – this is refundable when given a minimum of 24 hour notice of cancellation.
Gift Vouchers and Gift Wrapping
Why not purchase a gift voucher or for the perfect present have one of our team customise a hair or skin care gift box.
Patch Test Policy
It is mandatory to have a patch test at least 48 hours in advance of any hair colour or straightening services as well as tanning, eyelash treatments or tinting appointments. This is to ensure total health and safety for all our clientele.