At Gina Conway Aveda Salons and Spa’s we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the services listed.
In the current climate, if requested by Public Health England, we will be sharing your contact details with NHS Test and Trace.
At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 3 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
For queries, please contact firstname.lastname@example.org.
Hair and beauty related services
We request the minimum level of personal identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hairstyle, colour formula codes and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing, we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but you may opt out at any time.
Appointment ratings and reviews
After visiting us, we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but you may opt out at any time.
We consider becoming a member of our loyalty program ‘Bliss’ as consent to send you emails related to the loyalty program but you may opt out at any time. Should you opt out of the Gina Conway Aveda Salons and Spas Bliss Loyalty Programme, you will no longer be entitled to receive Bliss Rewards.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 9 months) and other special days like Valentine’s Day and Christmas. You may opt out of receiving marketing material at any time.
Data processors and data locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise.
Software providers and data storage locations
Photography – Desmond Murray
Hair – Gina Conway, Kliff Stephanou and Dom Sansone
Make-up – Jo Sugar
Information we gather
The following information is gathered from our visitors to our website: IP address, user account information when applicable, site visitation information, page views, browsers used and browser capabilities and site search queries. We also collect and retain any information submitted to our organization via the contact and other forms located in the site or in related landing pages or promotional pages.
How we use the information we gather
We use the information we collect on the site to enhance your visitor experience. Our information is not shared with any parties outside of Gina Conway Aveda Salons and Spas and its designated agents. We make use of Google Analytics for site traffic reporting.
The people that are given access to this information
Your personal information is accessible only by Gina Conway Aveda Salons and Spas employees including administrative staff. In limited cases, personal information may be visible to our designated web service provider but that information is only related to site functionality. No individual personal information such as appointment bookings, gift card purchases, or other sensitive information is stored on this site or accessible by any third party.
The security measures we have in place to protect your personal information
To safeguard your personal information, we have implemented secure page logins and locked user accounts to email addresses so that any attempt to access login information cannot be sent to non-authorized parties.